Lost Items, Now Found

There’s a reason Andrea uses NorthStar Express.
“One of our boxes went missing in transit. Once. Five years ago.”

And even that minor delay went over well. Andrea’s company exhibits programs for multiple federal clients. They were on their way to an important conference when the box disappeared.

“NorthStar kept in contact with me the entire time. They provided snapshots of the docks the box had traversed in their attempt to locate it,” said Andrea. “Our customer service representative eventually located the box and returned it to us. To avoid having an incomplete display, NorthStar Express rushed a replacement piece for us to use.”


Since then, Andrea has had no other incidents with lost items, and feels confident when she tells her clients that their shipments will be treated well.

This is why we at NorthStar Express are so keen on trade show shipping planning. In this particular case, without it, our minor delay could have catapulted into a major setback. When we plan for trade shows, we plan for everything, even the mistakes that could happen. Because of this, we are able to factor in potential delays for a client, and fix them as quickly as possible when they do arise. And in this case, our meticulousness has paid off.

What our Clients say about Trade Show Shipping with NorthStar

“When I started doing shows, I did maybe five a year. With the help of Rex Houlihan and NorthStar Express, my company and I are now doing two a month!”

Tammy is the warehouse supervisor and the woman in charge of trade shows at her small company in Wisconsin. She has worked with many other companies in the past, but NorthStar Express is the one that has stuck.

“The energy and humor of your staff make what could’ve been an incredibly stressful time enjoyable. It all starts when you call in and your enthusiastic dream of a receptionist Jeffrey answers – your worries are put at ease.”

Instead of just shipping your freight to point A to point B, NorthStar Express enjoys making your experience enjoyable. At the beginning of each year, your company, like Tammy’s, can send us your show schedule. A month prior to each show your company will receive a reminder email from us. In addition to this, your company will be given an account manager for each show the client does. Your manager will help you with every small step from the time you call in the order until that particular show is done.

“The expert planning, help given to us after other companies’ mistakes, and the liveliness of the staff makes NorthStar Express the company I plan on staying with.”

NorthStar Express Freight-- Your Trade Show Shipping Coach

Greetings and welcome to the NorthStar Express blog! With this blog, we hope to give readers a sneak peek about what’s going on at NSE. Get ready to pour your eyes over the latest company news, exciting new gadgets we’re testing out, our ever helpful hints, and latest promotions and customer thoughts. It’s going to be a fun time.

One of the things we take pride in here at NorthStar Express is our ability to help. From our WebTraker, which enables clients to access their orders anywhere at any time, to our obsession with phone based conversations (to keep you in the loop), we try to make your trade show experience an easy one.

Our goal is to infuse modern technology with an old school presence – that is, give you the very latest news via twitter, all the while keeping it personal with a phone call or face-to-face meeting.

Feedback is always appreciated. If you’ve got something to say, comment us here