How does trade show planning help better our customer service?

When your show is planned well in advance you…

…create a symbiotic relationship between you and your shipper that can last a multitude of years.

…lessen the confusion that comes with the paperwork, especially if you are dealing with a number of shows.

…know when to expect your shipment back from a previous show.

…can focus more on your presentation during the show, which in turn prepares you more.

…can relax knowing that you’ve done everything in your control to make sure your show experience goes well.

Trade Show Shipping: Let's dig a little deeper

What Northstarians do to keep your trade show planning as easy as ever.

Following up on last week’s blog about finding the right shipper, we decided to give you an up close and personal peek into what happens here at NorthStar Express.

• Ask your customer care representative for a quote. This will allow for budgeting and makes the following two items much easier.

• Make sure all freight is ready at least 10 days prior to the show’s starting date. In a pinch, we do offer overnight and two day standard shipping.

• We’ll give you a planning template for you to complete. This will help both of us keep to the schedule.

• Finally, if you will be shipping internationally, allow several extra days for customs to look over the shipment. We also have our own customs broker available if you’re having trouble finding one on your own.

Questions? Concerns? Comments? Feel free to email or comment us below.

How to choose the trade show shipping company that's right for you

Advice Bytes
By Guest Writer: Rike Lingstaedt

Five bytes to help you find the right trade show shipper:

• Ask for a written price quote that covers all shipping and transport requirements. NorthStar's Request-A-Quote service will give you an outline to what you can find at NSE.

• Ask for a description of the services provided.

• Ask for a list of references from others who had used that company as a shipper. Call them.

• View their insurance policies. What is covered? What isn’t?

• Follow your gut. Have the people you’ve been talking to been knowledgeable about their product? Do they understand your needs and want to help you? The answers to these questions, combined with the points above, will help you come to a final decision about which company is best for you.

NorthStar's Shipping Expertise Can Make Your Job Easier

We are not a frequent shipper; even so, NorthStar Express still assists with the same responsiveness of one who is:

After one of their first shows using us, Drew forgot to file the correct forms with his NorthStar Express rep. Instead of having to scramble for the correct information, the NorthStar driver called Drew’s rep, who in turn called Drew back.

The organization that comes with top trade show planning is what is needed in cases like these. Without it, Drew would have had a very poor first experience with us. Instead, this minor delay was forgotten, and Drew’s company is a frequent customer of ours.

“It was so gratifying. The driver not only took the time to call but he also waited with me for a response; in the end, everything was made clear, and my company saved a lot of time."