We are not a frequent shipper; even so, NorthStar Express still assists with the same responsiveness of one who is:
After one of their first shows using us, Drew forgot to file the correct forms with his NorthStar Express rep. Instead of having to scramble for the correct information, the NorthStar driver called Drew’s rep, who in turn called Drew back.
The organization that comes with top trade show planning is what is needed in cases like these. Without it, Drew would have had a very poor first experience with us. Instead, this minor delay was forgotten, and Drew’s company is a frequent customer of ours.
“It was so gratifying. The driver not only took the time to call but he also waited with me for a response; in the end, everything was made clear, and my company saved a lot of time."
After one of their first shows using us, Drew forgot to file the correct forms with his NorthStar Express rep. Instead of having to scramble for the correct information, the NorthStar driver called Drew’s rep, who in turn called Drew back.
The organization that comes with top trade show planning is what is needed in cases like these. Without it, Drew would have had a very poor first experience with us. Instead, this minor delay was forgotten, and Drew’s company is a frequent customer of ours.
“It was so gratifying. The driver not only took the time to call but he also waited with me for a response; in the end, everything was made clear, and my company saved a lot of time."
Gotta love a company where every customer counts and is made to feel important! :)
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