Lost Items, Now Found

There’s a reason Andrea uses NorthStar Express.
“One of our boxes went missing in transit. Once. Five years ago.”

And even that minor delay went over well. Andrea’s company exhibits programs for multiple federal clients. They were on their way to an important conference when the box disappeared.

“NorthStar kept in contact with me the entire time. They provided snapshots of the docks the box had traversed in their attempt to locate it,” said Andrea. “Our customer service representative eventually located the box and returned it to us. To avoid having an incomplete display, NorthStar Express rushed a replacement piece for us to use.”


Since then, Andrea has had no other incidents with lost items, and feels confident when she tells her clients that their shipments will be treated well.

This is why we at NorthStar Express are so keen on trade show shipping planning. In this particular case, without it, our minor delay could have catapulted into a major setback. When we plan for trade shows, we plan for everything, even the mistakes that could happen. Because of this, we are able to factor in potential delays for a client, and fix them as quickly as possible when they do arise. And in this case, our meticulousness has paid off.